IT Helpdesk and Tech Support Terms and Conditions Template
Do you help others sort out their tech headaches? But as you know sometimes things can’t be fixed and you might be facing an angry customer or a claim. Our IT Helpdesk and Tech Support Terms and Conditions Template are just what you need - flexible for one off, package or subscription support.
Do you help others sort out their tech headaches? But as you know sometimes things can’t be fixed and you might be facing an angry customer or a claim. Our IT Helpdesk and Tech Support Terms and Conditions Template are just what you need - flexible for one off, package or subscription support.
Do you help others sort out their tech headaches? But as you know sometimes things can’t be fixed and you might be facing an angry customer or a claim. Our IT Helpdesk and Tech Support Terms and Conditions Template are just what you need - flexible for one off, package or subscription support.
IT Helpdesk and Tech Support Terms and Conditions Template
The IT Helpdesk and Tech Support Terms and Conditions Template is a template document for a tech support person or business in IT who helps other businesses or individuals with IT repair or tech support, either virtual or in person.
WHAT DOES THE IT HELPDESK AND TECH SUPPORT TERMS AND CONDITIONS TEMPLATE INCLUDE?
This template includes clauses relating to:
Options to select which IT Services it relates to, ie as required support (one off), prepaid support pack or subscription support (monthly or annually);
On-site and virtual services;
minimum booking times;
cancellations;
area of services (onsite and virtual)
obligations of customers and what is expected for both onsite and virtual services;
repairs of tech items and protection/ limitation of liability;
warranties that the owner of the IT/ Tech has the right to have it repaired and is the owner of the items;
clauses providing for obligations of owner of tech to give access to all things required to effect IT support;
clauses around backing up data before engaging IT support;
disclaimers;
payment terms;
privacy obligations;
how to end the IT support or suspend services for non payment; and
much more!
This template:
· requires you to complete details in the document where prompted by the red text, in particular your business or company name and ABN and all the items throughout the terms as prompted;
· These terms and conditions are designed to be added to your website as your terms and conditions to cover things like cancellation, refunds and like; and
· is a general template drafted for Australian laws and is suitable for use in Australia (New South Wales, Queensland, Victoria, Tasmania, South Australia, Western Australia, Northern Territory and Australian Capital Territory).
Implementing this document
The IT Helpdesk and Tech Support Terms and Conditions should be added to your quotes or e-ticket/ support ticket request at the time your customers engage you for support and before you commence work.
If you need further assistance
If you have questions, please get in touch with us via bossteam@readytobosslegal.com
Disclaimer
Ready to Boss Legal is a legal publisher. We are not a law firm and you acknowledge that by purchasing, downloading and customising this template, Ready to Boss Legal is not acting as your lawyer or providing you with legal advice.
This template is legal information only and should not substitute for or constitute professional legal advice. We recommend you consult with a lawyer for legal advice, noting Ready to Boss Legal is a legal publisher and not a law firm.
All copyright in this document belongs exclusively to Ready to Boss Legal. We grant you a one use non-exclusive, royalty-free, revocable license to use this document for the purposes of using it in your business or for personal use. However, this document may not be copied, given to a third party, re-sold, reproduced, transmitted electronically or otherwise used in any way in whole or in part for the purpose of commercial gain by you for any purpose that may amount to competition with Ready to Boss Legal.
