A professionally drafted Australian Pet Sitter Terms and Conditions Template for individual pet sitters, dog walkers and in-home pet care providers. Use it to set clear expectations with clients around bookings, payments, cancellations, pet care instructions, emergencies, access to the home, dog walking, pet transport, medication, liability and client responsibilities.

Designed for Australian pet sitters who want practical, easy-to-customise client terms without starting from scratch.

About the Pet Sitter Terms and Conditions Template Australia

Running a pet sitting, dog walking or in-home pet care business? This Pet Sitter Terms and Conditions Template has been professionally drafted for Australian individual pet sitters and small pet care providers who want clear, practical and client-friendly terms in place before taking bookings.

Whether you offer pet sitting, dog walking, home visits, overnight stays, pet transport or basic medication assistance, this template helps you set out what is included, what is not included, what your client must tell you, when fees are payable and what happens if something goes wrong.

It is designed to help you manage common pet care business risks, including:

• client cancellations and no-access issues;

• incomplete pet health or behaviour information;

• aggressive, anxious or escape-prone pets;

• dog walking and off-leash risks;

• emergency vet care and authority to act;

• cameras and privacy inside a client’s home;

• keys, alarm codes and home access;

• medication instructions;

• payment terms, deposits and additional fees;

• abandoned pets or clients who do not resume care; and

• client responsibility for their pet, home and supplied information.

This template is suitable for individual pet sitters, sole traders, partnerships and small companies in Australia. It is not designed for pet sitting agencies or multi-carer platforms.

What’s included

This template includes:

• an Important Information and Instruction Sheet;

• a Booking Form;

• a Pet Information Form;

• client acknowledgment wording;

• website / online booking acceptance wording;

• full Pet Sitter Terms and Conditions;

• payment, deposit and cancellation clauses;

• dog walking and pet transport clauses;

• medication and special care clauses;

• emergency vet care authority wording;

• cameras, home access and privacy wording;

• liability, indemnity and Australian Consumer Law provisions;

• abandoned pet provisions;

• subcontractor / assistant wording; and

• governing law and notice provisions.

Who this template is for

This template is designed for Australian pet care businesses including:

• pet sitters;

• dog walkers;

• in-home pet carers;

• overnight pet sitters;

• house visit providers;

• animal feeding and welfare check services;

• pet transport providers; and

• small pet care businesses that deal directly with clients.

Why pet sitters need client terms

Pet sitting is personal, practical and trust-based, but it also comes with real risk. You may be entering a client’s home, handling keys and alarm codes, walking dogs in public, transporting animals, administering medication or making urgent decisions if a pet becomes unwell.

Clear terms and conditions help you explain your services upfront and reduce misunderstandings with clients. They also give you a framework for handling difficult situations, including late cancellations, unsafe pets, emergency vet care, no-access visits, undisclosed cameras or clients who provide incomplete information.

Easy to customise

This template includes square bracket prompts so you can customise it for your business, fees, state or territory, booking process and service offering.

You can use it with your website booking form, online intake form, client onboarding process or booking platform.

What you get

You will receive a downloadable and editable template document that includes:

1. Important Information and Instructions

2. Booking Form

3. Pet Information Form

4. Client Acknowledgment

5. Online Booking Acceptance Wording

6. Pet Sitter Terms and Conditions

Disclaimer

Ready to Boss Legal is a legal publisher. We are not a law firm and you acknowledge that by purchasing, downloading and customising this template, Ready to Boss Legal is not acting as your lawyer or providing you with legal advice.

This template is legal information only and should not substitute for or constitute professional legal advice. We recommend you consult with a lawyer for legal advice, noting Ready to Boss Legal is a legal publisher and not a law firm.

All copyright in this document belongs exclusively to Ready to Boss Legal. We grant you a one-use non-exclusive, royalty-free, revocable license to use this document for the purposes of using it in your business or for personal use. However, this document may not be copied, given to a third party, resold, reproduced, transmitted electronically or otherwise used in any way in whole or in part for the purpose of commercial gain by you for any purpose that may amount to competition with Ready to Boss Legal.